RETURNS / POLICY / SHIPPING INFO

If you are not fully satisfied with your purchase please read our entire policy to see if your item is eligible for return/exchange. (If you have received a defective or damaged item please email us with a photo so we can issue a replacement). Email is our best form of contact.

RETURN INSTRUCTIONS:

  • Please contact us via email within 30 days from the delivery date for a return form, and a return approval number #. (returns will not be approved after 30 days).
  • Return request email must include the following: order/invoice #, description of item(s), and a reason for return.
  • SHOPSOUTHERNCHARMTX@GMAIL.COM (Please allow 24-72 hours for response).
  • Regular priced clothing items are eligible for return for an in store credit, or exchange. In store credit will be issued in the form of a discount code via email and will never expire.
  • Sale items under $29 & Jewelry/Accessories are not eligible for return. (earrings are non-returnable for reasons of hygiene and safety.) 
  • NO RETURNS OR EXCHANGES ON SALE ITEMS OR ANY ITEMS WITH A 35% OFF OR HIGHER DISCOUNT    

  • Once we have approved your return and provided a return form & return approval # via email, please ship return within no later than 7 business days. Return approval # must be printed on the outside of the return package. Packages without a return approval # are subject to refusal.
  • Customer is responsible for return shipping costs. 
  • CLOTHING ITEMS MUST BE SENT BACK IN ORIGINAL CONDITION with tags attached (if applicable). We will not accept clothing that has been worn or washed, make sure the item(s) do not have any pet hair, and are free of any odors or stains (perfume/ cigarette smoke/ deodorant marks/ makeup stains). Items sent back not in original condition will be rejected and customer will be responsible for return shipping.
  • RETURNS ARE SUBJECT TO A 10% RESTOCKING FEE
  • Exchanges are allowed for the same style in a different size if needed/ if available. If you want a different style that is a different price, an in store credit will be issued. (due to online inventory management)
  • Please allow anywhere from 3-4 weeks for return processing.
  • (In store credit will be emailed to the email address associated with your order. Please make sure the email on file is correct. Please check spam folder for any lost emails. In store credit does not expire, and can be used towards your next purchase. Please note: in store credit works towards the merchandise total only (subtotal), it does not reflect towards the shipping costs or tax.) Example: If you send back an item valued at $39.99 then you will get an in store credit to shop for something else for that same amount $39.99.
  • If you need to use a discount code & an in store credit code - please email us for more info before placing the order.
  • If you did not use the entire balance of the in store credit code, please email us to obtain a new code for the remaining balance.
  • Returns can be subject to a restocking fee.

 

 POLICY INFO:

  • No order cancellations please! Orders begin processing right away and shipping department will not be able to retrieve an order that is processing. Please email us right away if you have any issues and we can try to see what we can do to help  ( we are not responsible for the items on your order that might be the wrong size/ duplicate items/ incorrect quantities) we reserve the right to charge a restocking fee.
  • If you feel you have received a defective/damaged item, please email us within 30 days with a photo of the defect/damaged item, and we will check if a replacement is available. (We are not responsible for damages caused by the shipping carrier/ we're not responsible for clothing cut with scissors/or sharp object while opening the package.)
  • No returns on the following: accessories (jewelry, scarves, gloves, purses, hats, etc)
  • No returns on SALE items, seasonal items (Valentines/Thanksgiving/Christmas items).
  • Regular priced clothing is eligible for return for in store credit, or exchange. Shipping costs are not credited back.
  • Anything $29 or less is considered a SALE item and is non-returnable. 
  • Returns must be in original condition, unworn, unwashed, and tags attached. Items not sent in original condition will not be accepted and customer is responsible for return shipping.
  • Any packages sent without return approval # will be subject to refusal.
  • If you feel you received a damaged/defective item please contact us asap along with photo(s) of the item so we can replace it. 

 

SHIPPING INFO:  

**Before checkout please double check for typos & spelling on name, address and email** (we are not responsible for errors that may occur due to misspelling).

This is very important to make sure you receive all confirmations & shipping emails regarding your order. We are not responsible for mis-delivery of items due to post office errors or if the incorrect address was provided at checkout. Please contact your local USPS post office ASAP to help locate/retrieve your package.

After you have placed an order please check your email for an order confirmation. Email us if you did not receive one, so we can make sure your info on file is correct. 

The average order will ship within 1-5 business days (not including weekends/holidays), sometimes sooner or longer depending on order volume at that time****

EXPEDITE:

Please note we can not guarantee expedited shipping. We usually do not process orders on weekends or holidays. If you need an order by a certain date please make sure to order in plenty of time to receive it for your event or occasion. Contact us before placing the order: The fastest way to reach us is by email or Facebook inbox message, you can message us to see if we can accommodate your expedited shipping requests.*** we can get you an express shipping estimate if you provide us with the date you need it by, a list of the items or a screenshot of your shopping cart & your mailing address. The starting price for express/overnight shipping starts at $25 and up depending on weight of package & distance, and possibly a convenience fee. We can not guarantee express shipping is available for all items.  

If you need an order rushed, please let us know ahead of time so we are aware of it and can try our best to accommodate your request. 

 We use USPS first class mail and priority mail which includes free tracking. Large boxes might ship UPS ground. All tracking info is automatically emailed to the email provided at checkout. If there is any typo in the email address, chances are you will not receive your order notifications. 

We do not assume responsibility for packages once left our hands. We are not responsible for lost or stolen packages. Please contact your local post office or mail carrier if you have issues with the delivery of our package. 

Please carefully open package upon delivery, we suggest not to use scissors or sharp objects as this can increase the chances of damaging a clothing item. We are not responsible for items that are damaged from this.

We are a high volume online store and we try to process orders as fast as we can in the order in which we receive them. We greatly appreciate your patience as we fulfill orders.

If you have an item that did not ship and it is on back-order or pre-order  shipping times may vary.*** You may cancel a back order at any time for a store credit or refund. 

 

Thank you for your understanding and for taking the time to read our policy. These are very common policies used among many online boutiques.

 

We appreciate your business, and hope you enjoy your shopping experience.

Have a Blessed Day!

 

shopsoutherncharmtx@gmail.com